CANCEL MY ORDER

  • 1 How can I cancel my order?

    If you have a Tamilnadushopping account, you will be able to cancel your order directly from there. Simply log into your account to cancel your order and follow these 3 simple steps:

    Click on "My Account" and click on "My Orders" in the drop-down as shown below:

    Once you see your order, click the "Cancel" button:

    Fill out the cancellation request form:

    Choose the item(s) you need to cancel

    Select your cancellation reason

    Make sure you read and agree with the cancellation policy

    Click on"NEXT"

    After finishing this step, your order status will be updated to "Canceled" within 60 minutes.

    Note: You will be able to cancel your orders only if your order has not been handed over to the logistics partner for shipping. For more details on the cancellation policy please see question below.

    If you do not have an account on Tamilnadushopping, please contact us through www.TamilnaduShopping.com/contact to request for your cancellation.

    2 What is the Tamilnadushopping cancellation policy?

    Tamilnadushopping allows you to cancel your order and offer a full refund, provided the item(s) has not been shipped out by the logistics partner yet.

    Please note that, if your item has already been handed over to the logistics partner we will be unable to proceed with your cancellation request and we will inform you accordingly.

    Once you confirm your item(s) cancellation, we will process your refund within 24 hours.

    We will be unable to retrieve your order once it is cancelled.

    If you are cancelling your order partially, ie. not all the items in your order, then we will be unable to refund you the shipping fee You will be unable to cancel item(s) from Other State sellers via the online cancellation request form in your Tamilnadushopping account Once your item(s) has been successfully cancelled you will receive a notification from us with your refund summary.

    3 Can I cancel my order after order has been shipped?

    Unfortunately we cannot accomodate your request for cancellation once the item has been shipped as it is in transit and the courier may be on the way to deliver it to you. However you still have the option to reject your item at the doorstep. Your parcel will be returned to the seller and your refund will be processed thereafter.

    4 Can I cancel the order and reorder using a voucher?

    Yes, you may cancel your order and reorder using a voucher provided the order has not been shipped out. To cancel your order please reach out to us at www.TamilnaduShopping.com/contact. An agent will check your order status and cancel your order in the system.

    5 How can I change delivery address/ phone number/ recipient for my existing order?

    If you want to change:

    Delivery address for your existing order.

    Phone number for your existing order.

    Recipient for your existing order.

    Please send us your inquiry at www.TamilnaduShopping.com/contact. We will contact you as soon as possible.

    If you want to change your account information or future order information, you can log in to your Tamilnadushopping account and follow the steps here.

    6 Can I change my payment method after order has been made?

    Unfortunately you cannot change your payment method once the order has been placed. But you may cancel the order and reorder with us provided the item has not been shipped out.

    7 Can I change items from my order after order has been processed?

    We apologize as we cannot accomodate your request to change the item once the order has been processed, as the seller(s) may have already packed and shipped out the item.

    8 I accidentally ordered same items. Can I cancel one?

    Yes, you may reach out to us at www.TamilnaduShopping.com/contact to cancel the duplicate order. However, please remember to inform us as early as possible as our seller(s) may have already packed the items and shipped it to you.

    9 I received an incomplete order, what should I do?

    Kindly note that if you have ordered from multiple sellers in the same order, you will receive your packages seperately.

    If you are missing a part of the order from the same merchant, please notify us immediately at www.TamilnaduShopping.com/contact so we can assist you promptly.

    10 I received the wrong item, what should I do?

    Due to a mistake from the seller, it may be possible that you receive an item different from what you originally ordered. In the rare case when this happens, we will offer you a free return and refund. Please fill out the Online Returns Form and we will arrange pick up for your item right away.

    To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

    Kindly read and follow our How to Return guide here.

    11 I received damaged/ defective item, what should I do?

    If the item you received is damaged/ defective, we are happy to offer you a free return. Please fill out the Online Returns Form to request for a return and refund. We will arrange pick up for your item right away.

    To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.

    Kindly read and follow our How to Return guide here.

    12 The parcel I received is not properly packed/sealed. What should I do?

    If your parcel is not packed or sealed properly, please reject to receive it at doorstep and you will be refunded automatically for your product. In case you have already accepted the parcel, then please leave it untouched and immediately request for a return via the Online Returns Form selecting "Damaged" as the return reason.

    Kindly read and follow our How to Return guide here.

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